It
is our hope that you will be happy with all of your purchases.
However, if you are not -- or if your merchandise is defective or
damaged -- we will offer a 30 day unconditional money back guarantee.
Processing returns, refunds, and replacements are handled on an
individual basis, depending on the situation. Please note the following
guidelines and procedures:
If
you want to refuse delivery of your purchase.
If you haven't yet
opened the package, leave the package unopened, circle the return address, and
write clearly "Return to Sender" across the front. When we receive
the package, your account will immediately be credited for the full amount
paid, and we will send you an e-mail message to that effect. (There are no
penalties or restocking fees.)
If
you want to return a defective purchase.
If you accept
delivery, but wish to return it because it is damaged, doesn't work, or is
otherwise defective, you may do so within 30 days of the original invoice date,
provided you have contacted us and been issued a Return Merchandise
Authorization (RMA) Number. Include our completed RETURN FORM found HERE.
You will need Adobe Acrobat Reader (free download using the link provided
below) to view the page.
-
DAMAGED: Items
received were damaged or broken.
-
DOESN'T
WORK/DEFECTIVE: Items received do not work properly or are mechanically
defective.
We will gladly, at our discretion, issue a credit for the full
original amount paid, ship a replacement product, or we may repair the item and
return it to you. Simply place the items in their original packaging with the
Return Form enclosed, seal the package, and return it to us. Return shipments should
be sent via traceable means as Instock123.com is not responsible for return
shipments it does not receive.
If
you want to return a non-defective purchase
.
If you accept
delivery, but wish to return it because the order was incorrect, the items were
not as described or pictured, the items were below quality expectations, or the
order was delayed beyond an acceptable time frame, you may do so within 30 days
of the original invoice date, provided you have contacted us and been issued a
Return Merchandise Authorization (RMA) Number. Include our completed RETURN
FORM found HERE.
You will need Adobe Acrobat Reader (free download using the link provided
below) to view the page.
-
INCORRECT: Items
received are not what was ordered.
-
NOT AS DESCRIBED
OR PICTURED: Items received were not what was expected from what you saw
on our website.
-
QUALITY BELOW
EXPECTATIONS: Items received do not meet the quality standards you
expected.
-
ORDER DELAYED -
NEEDED SOONER: Items received were delayed beyond an acceptable time
frame.
We will gladly issue a credit for the full original amount paid.
However, ALL NON-DEFECTIVE RETURNS ARE SUBJECT TO A $2.50 RESTOCKING FEE. If
additional postage and packaging expenses are necessary for the return, they
are the customer's responsibility and therefore, are non-refundable.
1. Call
for a Return Merchandise Authorization (RMA) Number (1-888-877-3030 M-F 9AM-5PM
CST).
Returns will not be accepted at our warehouse
without a valid Return Merchandise Authorization (RMA) Number. RMA numbers
expire after 14 days. Any return (except unopened delivery refusals) we receive
without an RMA number will be documented and returned to you.
2. Inspect
Your Return.
ALL products being returned must be
100% complete and must be packaged in ORIGINAL PACKAGING. All packing
materials, manuals, diskettes, CDs, digital media, blank warranty cards and
other accessories and documentation must be included in the original packaging
as provided by the manufacturer. A return will not be processed, or a
restocking fee may be charged in the event ANY items included in the original
shipment to you are not present in the returned package. Items sent for return
or replacement consideration will be immediately denied if the return shipment
is received by us improperly packaged, altered or physically damaged. ALL ITEMS
WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not
limited to, the following list will result in the package being returned to the
customer and credit or replacement will not be issued.
All returned packages will be thoroughly inspected in accordance
with our inspection criteria, and a determination will be made if eligibility
requirements are met for credit, replacement, exchange, or repair. The
following factors may result in the delay or denial of processing your return:
-
Products which
are improperly packaged.
-
Products returned
to us in non-qualified shipping containers.
-
Packages affixed
with counterfeit label(s) or affixed with labels exhibiting tampering.
-
Products with any
standard certification labels removed (UL listing, capacity, brand name).
-
Products or
packages with barcode label removed.
-
Products with
serial number which does not match serial number on package or invoice (We
maintain serial number tracking).
3. Ship
and Insure Your Return.
We strongly recommend
that you FULLY insure the package you are returning. This is for YOUR protection
in the event the package is lost or damaged in transit. We suggest that you use
a "traceable carrier" that can provide you with proof of delivery. C.O.D.
returns will not be accepted. Instock123.com shall not be responsible for
items returned that are lost or damaged in transit. Postage and handling
charges to our warehouse will be paid by the customer and is non-refundable. In
the event that the product you are returning does NOT meet the requirements
described in this document, we will photograph the merchandise and packaging and
prepare a detailed summary of our determination to deny the return. The
merchandise will then be returned to you.
Questions? To discuss issues not covered in the above
policy and procedures, please call our toll free customer service number:
1-866-597-7642 (Monday - Friday, 9AM - 5PM CST)
Your complete satisfaction is our number one priority. We'll do
our best to:
-
Listen
respectfully to your concerns.
-
Handle your case
emphasizing your convenience, not ours.
-
Avoid whenever
possible any further expense or unnecessary delays.
We hope to cultivate a continuing good relationship with you. Your
trust is an important to us as your business.
Please e-mail your comments to: returns@Instock123.com
Or mail them
to: Instock123.com
Questions
11600
S. Pulaski Rd.
Alsip, IL 60803
